Refund Policy
Kaleidoscope Fall Frenzy
The City of Palmdale is committed to ensuring a rewarding and fulfilling experience for all participants of the Kaleidoscope Fall Frenzy. To provide clarity and transparency, we have established the following refund policy regarding booth space fees for Professional Artists, Craft Vendors, Fresh Made Market Vendors, and Junior Vendors.
Refund Eligibility
- Cancellation Deadline: Participants who wish to cancel their booth space must submit a written notice to the City on or before August 31, 2025.
- Refund Amount: Participants who cancel by the specified deadline will receive a full refund of their booth space fee.
- No Refunds After Deadline: Any cancellations received after August 31, 2025, will not be eligible for a refund under any circumstances.
- Force Majeure: In the event the Kaleidoscope Frenzy is canceled due to reasons beyond the control of the City of Palmdale (such as natural disasters, pandemics, government restrictions), participants will be notified of the refund policy applicable to such circumstances.
- No Insurance Provided: Please note, the City of Palmdale does not provide insurance for participants' equipment or property. The refund policy does not cover damage to, loss of, or theft of participants' property.
How to Request a Refund
- Written Notice: To request a refund, participants must submit a written notice of cancellation to the designated contact at the City of Palmdale. This notice must include the participant's full name, contact information, and booth space number (if assigned).
- Processing Time: Refund requests will be processed within 45 days of receipt. The City of Palmdale will issue refunds using the original payment method used by the participant. If the original payment method is unavailable, the City will work with the participant to determine an alternative refund method.
Additional Terms
- Participants are responsible for ensuring that their booth spaces are adequately insured. The City's refund policy does not extend to personal property or merchandise.
- The City reserves the right to modify this refund policy at any time. Any changes will be communicated to participants via the official event website or email.
This refund policy is designed to protect both the participants and the City of Palmdale, ensuring that the Kaleidoscope Fall Frenzy remains a vibrant and engaging event for our community. For any questions regarding this policy, please contact City of Palmdale Parks and Recreation Office (661)256-5611.